What Happens After I Purchase an Intraoral Scanner from Renew Digital?

Dentists and dental specialists are rapidly adopting intraoral scanners in their practices to streamline patient workflow and increase comfort by eliminating cumbersome and messy traditional impressions. Whether you’re looking to purchase your first intraoral scanner for your practice or adding scanners in more of your operatories, it can help to know what to expect before and after your purchase.

Before the Purchase

Certified pre-owned intraoral scanners from Renew Digital can help you save 30-50% off new list prices from leading manufacturers. A Renew Digital  sales executive will help you find the best system for your budget and clinical needs across our  inventory of intraoral scanners. Once you decide on the best fit for your practice, the sales executive will send you a Purchase Agreement to sign.

Once we have received your signed Purchase Agreement and collect full payment, we will assign your practice a dedicated Project Coordinator, who will manage your account and assist you with the entire intraoral scanner setup process from start to finish.

Project Management

The next phase is the management of the delivery, setup, registration and use of your intraoral scanner.

Your Project Manager will work with you to ensure that once you’ve received your intraoral scanner, you can get started scanning as soon as possible. Your equipment will include quick start guides to help you unpack and set up your scanner, and your Project Manager will continue to be available to guide you through this process..


The steps for setting up your intraoral scanner will vary by brand and model. All scanners include quick start guides and your trainer can answer any additional questions. Your scanner will arrive with a dedicated laptop that is optimized for digital scanning and is ready for “plug and play” use.


Some intraoral scanner brands require a subscription service that includes software, training, support, and warranty coverage. These systems may require registration of a new or existing account prior to your first scan. If your product requires registration, your Project Manager can assist  you in selecting the best options for you to maximize the use of your new equipment.

*Software license and registration may be required with certain brands of intraoral scanners.Contact a Renew Digital representative for more information.


When your intraoral scanner arrives, you will receive contact information for technical support** so that you’ll be able to reach out for help if you need it. All of our certified pre-owned intraoral scanners include remote, professional training from a clinical expert, unlimited remote support, and a full repair/replacement warranty.

**Technical Support for certain brands of intraoral scanners may be offered directly by the manufacturer.

Contact Us

For more information about how to get started with your intraoral scanner purchase, contact us today!

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